Shipping & Returns

Yes — we ship to customers across the UK, Europe and worldwide, including Australia.

Once production is complete (see our Terms & Conditions for typical production timelines), we ship using tracked, insured couriers. Transit time depends on destination — we'll confirm an estimate when your suit is ready to ship.

Message us before your suit ships if you have a preference or a specific delivery requirement — we'll do our best to accommodate it.

Message us on WhatsApp any time after your suit has shipped and we'll send your tracking details directly.

Given the value of a custom suit, most shipments require a signature on delivery. We'll let you know if your specific shipment needs one.

The courier will typically leave a card with redelivery or collection options. If you know you'll be away, let us know before shipping so we can time dispatch accordingly.

Possibly, depending on your country. Any import duties, taxes, or customs charges applied on arrival are the customer's responsibility and aren't included in our pricing — this is standard for international orders and outside our control.

Import charges vary by country and are set by your local customs authority, not by us. If you're unsure, it's worth checking with your country's customs office before ordering, particularly for shipments outside the UK/EU.

Because every suit is made to your individual measurements and specification, it's classed as bespoke goods under UK consumer law, so the standard change-of-mind return window that applies to off-the-shelf products doesn't apply here. See our Terms & Conditions for the full detail, and where in the process you still have flexibility before production begins.

That's different from a change of mind. If something's wrong with the suit itself — a manufacturing defect, or it doesn't match what was agreed — see our Warranty page for how we handle that, and your rights under the Consumer Rights Act 2015 apply regardless of the bespoke-goods exemption.

Since your suit is built to your exact measurements rather than a stock size, a straightforward "exchange" isn't how this works. If your measurements have genuinely changed, get in touch — we'll talk through options, which may include a new order against updated measurements.

Contact us immediately with photos and your tracking details. We ship using tracked, insured couriers specifically so this can be resolved quickly — you shouldn't need to chase the courier yourself.

Get in touch with your tracking details as soon as you notice a delivery issue. We'll investigate with the courier directly and keep you updated until it's resolved.

Message us on WhatsApp for the fastest response, or use our Contact page.